Notice and action policy
How to tell us a site we host is doing something illegal, what we do with that report, and what we owe you and our customer afterwards.
Last reviewed 8 August 2026.
Who we are under the Digital Services Act
Borgohost is a provider of hosting services. We store and serve websites at our customers' request. We do not select, recommend, rank or curate what they publish, and we have no general obligation to monitor it.
That classification decides which duties apply to us, so we state it plainly rather than claiming a compliance posture we do not owe. What binds us: the notice mechanism below, a reasoned explanation whenever we act, and a duty to inform the authorities if we learn of a serious criminal offence threatening life or safety. We are a micro enterprise, so the transparency-reporting obligation in Article 15 does not apply to us.
We are not an online platform. Recital 13 of the Regulation says in terms that web-hosting services are not an online platform where dissemination to the public is a minor and ancillary feature, and that hosting serving as the underlying infrastructure for a website is not itself disseminating that website to the public. We provide the infrastructure your site runs on: we do not select, rank, recommend or curate what you publish, and we operate no feed, directory or search. Nothing here is a claim to be a trusted flagger scheme or a dispute-resolution body either.
How to report illegal content
Email abuse@borgohost.com. Anyone may report, you do not need an account, and you do not need a lawyer. Reports are read every working day inside09:00 to 17:30 CET, Monday to Friday.
To be actionable a report needs all five of these. If one is missing we will ask rather than silently drop it:
- The exact URL, or URLs. Not a domain, not a screenshot on its own: the address of the specific page or file.
- What is illegal about it, explained well enough that someone who is not a lawyer can follow it, and which law you say it breaks and in which country.
- Your name and email address, so we can reply and so our customer can see who complained. You may omit both if the report concerns child sexual abuse material or an offence under Articles 3 to 7 of Directive 2011/93/EU.
- A statement that you believe, in good faith, that the information in the report is accurate and complete.
- If you are asserting an intellectual property right, who holds it and on what basis you act for them.
Send it as text in the email body where you can. A report that exists only inside an attachment we cannot open is a report we cannot act on.
What we do with it
We confirm receipt by email, without undue delay, whenever you gave us an address to reply to.
We then assess it ourselves. No automated decision-making is used to decide whether content is illegal: one person reads it. Where the answer is genuinely unclear, and legality often is, we say so rather than guessing confidently in either direction.
| What we find | What we do |
|---|---|
| Child sexual abuse material | Removed immediately, reported to the authorities, account terminated. No notice period, no appeal. This is the one category with no discretion in it. |
| Active, ongoing harm to other people, for example live phishing or outbound spam | Contained first, then we tell the customer what we did and why. Containment for the most serious categories is automated and runs at any hour, because a report at 02:00 cannot wait for 09:00. |
| Clearly illegal, but not urgent | We tell the customer, give a deadline to fix it, and disable the specific content if they do not. |
| Arguable, or a private dispute dressed as an illegality | We say so and take no action. We are a hosting company, not a court, and a hosting company that removes a site because it received a confident letter is a censorship service. |
| Not illegal | Nothing, and we tell you that we are doing nothing, and why. |
What our customer gets when we act
Whenever we restrict anything, we give the affected customer a clear, specific statement of reasons. Not a template. It contains:
- Exactly what we did: content disabled, site suspended, or account terminated, and its scope and duration.
- The facts we relied on, and whether the trigger was a report or our own detection.
- Whether any automated means were used in the detection or the decision.
- The legal ground, or the specific clause of the Acceptable Use Policy, and why we say it applies.
- How to challenge it, which is the next section.
Challenging a decision
Reply to the statement of reasons and say why we got it wrong. A different day, a fuller read, one person: we will look again and we will tell you the outcome with reasons either way. If we were wrong we restore the content and say so.
We are not an online platform and we are a micro enterprise, so the Digital Services Act's internal complaint-handling system and certified out-of-court dispute settlement do not apply to us. We offer the review above anyway because it is cheap and it catches our mistakes. Your rights in court are untouched by anything on this page, and if you are a consumer, seecomplaints and out-of-court redress.
Reporting in bad faith
If you repeatedly send notices that are manifestly unfounded, we will stop processing them and tell you so. Notices asserting rights you do not hold, or filed to suppress lawful criticism, fall in this category.
Copyright
Use the process above. Copyright claims are assessed under EU and Maltese law.
We do not operate a DMCA process and we have no designated DMCA agent. The US Digital Millennium Copyright Act's safe harbour is a United States mechanism; we are established in Malta, we sell only within the EEA, and we do not claim its protection. Sending a DMCA takedown notice is not wrong, but it will be handled as an ordinary notice under this policy rather than under 17 U.S.C. 512, and the counter-notice procedure you may be expecting does not exist here.
Orders from authorities
Orders from EU judicial or administrative authorities to act against illegal content, and orders to provide information, go to legal@borgohost.com, which is also our single point of contact for authorities and for recipients of the service. We acknowledge receipt, state what we did, and inform the affected customer unless the order forbids it. Our identity and registered address are on the legal notice.